Accor Live Limitless (ALL) points are valuable, but they expire after 12 months of inactivity. If your points have expired, there may still be a way to recover them. Here’s a concise guide based on a real customer experience.
Understanding Accor’s Expiry Policy
- Reward points are valid for 12 months from their date of registration.
- The validity is extended by 365 days each time new Reward points are credited.
- If no eligible transaction occurs within a year, the points expire with no possibility of restoration or transfer.
How to Reinstate Expired Points
1. Contact Accor Customer Support
- Reach out to Accor’s ALL customer care to explain your case.
- While reinstatement is not guaranteed, exceptions can be made under specific conditions.
2. Make an Eligible Stay (If Offered a Reinstatement Option)
- Accor may offer to reinstate your points if you complete an eligible stay within three months.
- After your stay, reply to the email or submit a copy of your paid invoice to confirm the transaction.
3. Prevent Future Expiry
To keep your points active, ensure you engage in one of these transactions annually:
- Book an eligible stay (not fully paid in points).
- Dine at an Accor hotel bar/restaurant.
- Organize an event through the ALL Meeting Planner offer.
- Use partner services, including shopping and travel partners.
- Convert airline miles or partner points to ALL points.
- Use the ALL – ADCB credit card (where applicable).
Key Takeaway
While Accor’s policy states that expired points cannot be restored, exceptions are possible if you engage with customer service and make a qualifying transaction. To avoid losing points in the future, ensure you engage in at least one earning activity every 12 months.